What's Wrong with the World?

One side of my husband’s conversation this afternoon:

Talk to someone.

Talk to a representative.

TALK TO A REPRESENTATIVE.

Well, that’s cause you’re an idiot.

I know you’re having trouble, idiot.

Why are YOU such an idiot?

(I’m pretty sure he was talking to a computer; I heard his tone abruptly shift a few moments later as he began, “Well, I’ve been better … “)